Information About Your Purchase

What Happens Next

Once your order has been confirmed by receipt of deposit a purchase order will be sent to the supplier(s).  You will also receive an email from Tracy Smyth, our Customer Service & Installations Manager, with more information about delivery lead times, the delivery process and our after sales care service.  Supplier lead times vary depending on the season and the particular manufacturer involved.  Please speak with your Designer to clarify the lead times involved for your order, but bear in mind that the lead times quoted are approximate, and MiCasa cannot be held responsible for any manufacturing delays / out of stock issues.


Product Information

If ordering leather or a product which includes a wood finish, please understand the characteristics of the piece in question; THERE WILL ALWAYS BE A SLIGHT VARIATION IN SHADE, COLOUR AND TEXTURE between one piece of wood or leather and the next due to the fact that these are natural materials.  This is particularly so if you are purchasing from the same manufacturer but over different time periods.  Some leathers are heavily treated to make them more resistant to stains and marking whilst others are not, offering a softer and more natural finish.  The more natural leathers will often have blemishes and natural scars within the leather; this is characteristic and not a fault.  Please ensure you are completely aware of what you are purchasing.


Issues, Changes & Cancellations

You may cancel your order at any time within 48 hours of placing it.  Thereafter, cancellation charges will apply.  Full information about our cancellation policy is included in the detailed Terms & Conditions attached.  All changes, cancellations or issues must be sent to us in writing via email or fax in order to ensure they are dealt with quickly as possible.  For any damages/issues please also email photographs where appropriate.


Ex-Display Goods

All Ex-Display items are “Sold As Seen”.  Please ensure you are happy with the condition of these goods as no refunds or exchanges will be offered on these items


Access Arrangements

Access to and into your premises is of paramount importance.  Responsibility of this lies solely with you as a client of MiCasa.  Please ensure that all access details are noted on the order including if the delivery is upstairs or basement, lift access, narrow doorways or stairwells etc.  Please be sure that the goods ordered will fit easily into your premises.  If you are in any doubt that your goods will fit into your property, you may request MiCasa to carry out a site survey at a cost of £75.00, limited to a 10 mile distance from our showroom; other areas to be quoted by request.  Please also consider protecting your furniture by enquiring about warranty options.


Delivery / Installation Information

Delivery timescales are only estimates and can change.  Once your goods have been received into our warehouses we will contact you to settle the balance and confirm a delivery date.  As per our Terms & Conditions, goods can only be released for delivery once all outstanding balances are cleared.  You will be offered a morning or afternoon delivery appointment but we can give you a call one hour before arrival on the day if this is convenient.  Sometimes previous installations can run late but we will endeavour to keep you informed if this is the case.


Audio Visual / Electrical

Our fitting team are not authorised or insured to move or alter any audio visual or electrical equipment you have.  Examples of this include Sky boxes, DVD players, games consoles.  Please can you ensure that you make suitable arrangements to have such equipment moved in advance.  Please read the Terms & Conditions attached relating to guarantee policy in the event we are asked to make cut outs in furniture for the purposes of allowing cables to pass through.  Once we have installed your furniture, it will be your responsibility to reconnect any audio visual / electrical equipment back.


Please do not hesitate to contact us at any time if you have any questions regarding your order, we will be more than happy to help in any way possible.